EzyStayz Host Assurance:
Hosting With Peace Of Mind

It’s understandable to have reservations about allowing complete strangers to stay in your property, even if they come with raving reviews from the online community, which is why EzyStayz offers their Host Assurance. It’s designed to give our hosts peace of mind when renting out their space in the knowledge that they have a trusted avenue to claim for damages that may result from a guest’s stay.

So what exactly is EzyStayz’ Host Assurance and what will it cover you for?

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What Is EzyStayz’ Host Assurance?

EzyStayz’ Host Assurance protects hosts against damages to their property or possessions during a guest’s stay. It ensures they can rent without having to worry about incurring the costs of any accidents or deliberate acts that may result in damage.

It’s important to clarify that it’s not a replacement to homeowner’s or renter’s insurance, which we encourage all of our property owners to invest in, and it won’t cover you for reasonable wear and tear on your property that may result from guests staying. If you want to cover yourself against glass breakages or other minor damages that occur on a more regular basis, then it’s a good idea to add a Security Deposit to your listing.

EzyStayz Host Assurance won’t cover you for personal liability or vet bills if your pet is involved in an accident. We also highly recommend that hosts independently insure collectibles and artwork (or remove them from the property), as they have limited protection under the Host Guarantee.

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How Does EzyStayz’ Host Assurance Claim Process Work?

If you would like to make a Host Assurance request, then just submit the claim form through our Resolution Centre or contact our Customer Service Team directly. You’ll need to provide documentation of the claimed loss and/or agree to an inspection of the area.

It’s important to remember that if you have an emergency situation at your listing, your first contact should always be the police, emergency services or relevant authorities. If the situation is not an emergency but you feel that your guest has caused damage to your property, then you should always contact them directly with your complaint and try to come to a resolution.

In some instances, a peaceful resolution just isn’t possible and that’s where EzyStayz can step in. It’s a good idea to check that your claim is covered under the Host Assurance terms, then submit your request before the next guest checks in or within 14 days of the relevant guest checking out (whichever comes first). We’ll then be in touch to request any further documentation before making an evaluation of the payment request.

We understand that things can go wrong and accidents do happen but hope that by offering our Host Assurance to each and every host that lists their property on the EzyStayz site, we’ll be making life that little bit easier.